Online Reputation Management (ORM) is the act of monitoring, influencing, growing, and managing what’s being said about a business. This is essential due to the ever-increasing volume of activity on a wide variety of review websites, social media platforms, online forums, and other digital channels.
When people search for your business or they learn about your business your online reputation determines how they perceive you. Also, having an good online reputation can definitely help you get new customers since a lot of potential customers search there first.
When negative reviews/comments happen online, it’s essential to be on top of them with an action plan of how to respond and handle it. And it's not just about negative reviews, positives ones need attention too. We make this easy for you to do.
We alert as soon as there is a new review. You can then respond appropriately. This is essential since consumers need to know that even when there is a problem you are right there to fix it ASAP.
We can help you get new reviews. This means better exposure for you. We do this by helping you solicit reviews & testimonials.
We can respond on your behalf freeing you up to focus on what you do best. Whether it is addressing negative reviews or taking positive reviews and using them as testimonials we do the work to make sure your online reputation is as stellar as you are.